fancy wing's Privacy Policy
Our full commitment to collecting, using, and protecting your personal information is described in detail here.
Introduction and Scope
By using this website operated by fancy wing, you are considered to have accepted the terms described in this privacy policy. This policy applies to all fancy wing services — online casino, sports betting, live casino, and mobile app.
Before registering on our website, please read our Terms and Conditions carefully, as both documents complement each other. The data collection practices described in this privacy policy apply only to individuals who directly use fancy wing's services.
fancy wing places the highest importance on its users' privacy. We believe that you are the owner of your data, and accordingly we always maintain transparency in how we manage your information.
What Information We Collect
Personal Identification Information
At the time of account registration, fancy wing collects the following information:
- Full name and date of birth (for age verification — to confirm the 21+ age requirement)
- Email address and mobile number
- National ID or passport number (for KYC verification)
- Permanent address and postal code
Financial Transaction Information
To facilitate deposits and withdrawals, we collect:
- bKash, Nagad, or Rocket mobile banking number
- Bank account number (where applicable)
- Transaction history and amounts
Technical and Usage Information
Information collected automatically while using the website and app:
- IP address and device identifiers
- Browser type, operating system, and screen resolution
- Page visit times, session duration, and navigation patterns
- Information from cookies and similar tracking technologies
How Collected Information Is Used
fancy wing uses your information only for legitimate and necessary purposes. Each purpose is described in detail below:
3.1 Account Management and Service Delivery
Your information is used to complete your registration, verify your account, process deposits and withdrawals, and maintain your gaming history. The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳800 — your information is also used to accurately record these transactions.
3.2 Identity Verification and Fraud Prevention
Online gaming in Bangladesh is for individuals aged 21 and above — so age and identity are verified at registration and again later as needed. Information is analysed to ensure account security and to identify suspicious transactions.
3.3 Customer Support
To assist with any issues related to your account, fancy wing's 24/7 live chat and email support team uses your information to identify you and resolve issues quickly. Support is available in both Bengali and English.
3.4 Bonus and Promotional Communications
Your contact information may be used to inform you about fancy wing's various offers — such as weekly reload bonuses or special cricket promotions. You have the option to opt out of such communications at any time.
3.5 Service Improvement and Analytics
Anonymous or aggregated data is analysed to improve the user experience, identify technical issues, and plan new features.
Cookies and Tracking Technologies
What Cookies Are and How They Are Used
Cookies are small text files stored in your browser or device. fancy wing uses cookies for the following purposes:
- Essential cookies: To keep login sessions active and maintain security.
- Functional cookies: To remember your language preferences and game settings.
- Analytical cookies: To understand user behaviour — on a fully anonymous basis.
You can control or disable cookies from your browser settings, though some services may become limited as a result.
Sharing Information with Third Parties
fancy wing does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:
5.1 Payment Processors
The necessary transaction information is shared with the relevant financial institutions to process payment methods such as bKash, Nagad, Rocket, and bank transfers. This information is limited solely to completing the transaction.
5.2 Technology and Game Providers
Game studios and software providers such as Evolution, Pragmatic Play Live, and Spribe may access general session data to keep gaming services running smoothly. These partners follow their own privacy policies.
5.3 Legal Obligations
fancy wing may be legally required to disclose information in response to a valid order from a competent authority or to meet a legal requirement. In such cases, only the minimum necessary information is provided.
5.4 Business Transfers
In the event of a merger, acquisition, or asset transfer, user information may be transferred — however, the new controlling party will be required to ensure protection equivalent to this privacy policy.
Methods of Data Protection
fancy wing has put in place industry-standard technical and administrative measures to protect user information.
SSL Encryption
All data transmissions are secured through SSL encryption, so no third party can intercept or tamper with your information.
Encrypted Storage
Stored personal and financial information is held in encrypted databases, accessible only to authorised staff.
Access Control
Access to information is determined based on each employee's role. Staff members do not have access to information they do not directly need.
Regular Audits
Regular security audits are conducted to ensure the effectiveness of data protection, and corrective measures are taken after identifying potential risks.
Users' Data Rights
fancy wing believes you should have full control over your information. To that end, you may exercise the following rights:
7.1 Right to Access and Review Information
You can log in to your account at any time to see what information fancy wing holds about you. Contact our support team for specific data requests.
7.2 Right to Correct Information
You have the right to request a correction if the information we hold about you is incomplete or inaccurate. However, changing certain information after account verification may require additional verification.
7.3 Request to Delete Information After Account Closure
You may request that your personal information be deleted after closing your account. However, financial transaction records may be retained for a specified period as required by law and regulation. For information on responsible gaming, see our Responsible Gaming page.
7.4 Right to Data Portability
You may request certain information related to your account in a structured, machine-readable format.
7.5 Opt Out of Promotional Communications
If you no longer wish to receive marketing emails or messages, you can easily opt out from your account settings or through the support team.
Data Retention Period
Active Account Information
All personal information is retained for as long as the account remains active. It is the user's own responsibility to keep information up to date.
Closed Account Information
After an account is closed, financial transaction records and KYC verification documents are retained for the period required by applicable law. Marketing information is deleted as soon as possible after account closure.
Automatically Collected Information
Cookies and session data are generally deleted after the session ends or after a set period. Analytical data may be retained on an anonymous basis for a longer term.
Important Note: fancy wing may update this privacy policy from time to time. In the event of significant changes, a notice will be sent to your registered email. The latest version will always be available on this page. To learn more about this policy and the general terms of using the site, visit our About Us page.
Protecting Minors' Information
fancy wing's services are for individuals aged 21 and above only. We do not knowingly collect or process information from anyone under the age of 21. Age verification at registration is mandatory.
If it comes to our attention that information has been collected from a minor, that account and all associated information will be deleted immediately. Parents or guardians who have concerns about this should contact our support team.
Privacy Contact
For any questions, complaints, or requests regarding this privacy policy, please contact fancy wing's support team. For more general questions, you can also visit our FAQ page.
Support Contact
Response Commitment
fancy wing will respond to written privacy-related requests as quickly as possible. Complex requests may take additional time, but you will be informed of this.
Immediate assistance is available via live chat — start a chat directly for data verification, account correction, or deletion requests.